Frequently Asked Questions
We're here to help. Whether you're curious about how escrow works, need details on pricing, plans, disputes, setting up your storefront, handling freelance jobs, or managing imports and exports — you'll find answers here.
To create a Pandascrow account, visit pandascrow.io and click “Get Started”. You’ll sign up using your email or phone number and complete a quick ID verification to unlock all features.
Yes, signing up is free. You only pay a small fee when you complete a transaction using Pandascrow’s escrow or payout features.
Verification is done via our compliance page within the dashboard, via Dojah’s secure KYC service. You’ll upload a valid government-issued ID and complete a form with questions to access full escrow services.
Click “Forgot Password” on the login page. A reset link will be sent to your registered email. You can securely reset your password within minutes.
Basic features are available immediately after signup. Identity verification is required before accessing certain financial services such as payouts and higher transaction limits.
Yes. Registered businesses are required to complete business verification using their CAC information before accessing business features.
Pandascrow charges a flat NGN Escrow: 3%, USD & other supported currencies: 5%, Enterprise pricing is available for qualified partners. This applies to freelancers, merchants, and business deals alike. Learn more
Yes. Naira withdrawals (to Nigerian bank accounts): ₦100 flat fee. International payouts: Variable rates based on country and currency.
Yes. Our Panda Credit allows you premium access, generative AI, dispute priority, custom integrations, and premium support. Visit our Pricing Page to Learn more
Refunds are handled through our dispute resolution process. If the service or product is not delivered as agreed, you may request a full or partial refund based on the outcome.
You decide. The escrow fee can be paid by the buyer, seller, platform, or shared between parties depending on your integration and business model.
No. There are no setup or monthly fees for using Pandascrow's APIs. You only pay transaction fees unless you're on a custom enterprise agreement.
Yes. Businesses processing high transaction volumes can discuss custom commercial pricing with our sales team.
Yes. The escrow fee covers escrow funding and refund processing. No additional deposit or refund fee is charged.
With Pandascrow, clients must deposit funds into escrow before work begins. Once the work is delivered and approved, funds are released to you. This protects against fraud, ghosting, and late payments.
If the client becomes unresponsive, you can report a dispute, state your reason as work has been done, and request fund release. If there’s no objection from the other party within 5 days, funds are automatically paid out to you.
Yes. You can break your project into milestones. Each step is funded and released separately, ensuring ongoing protection and trust.
Not really, if there’s any need for proof during dispute it would be requested.
Once a client approves your work and the funds are released to your Pandascrow wallet, you can initiate a withdrawal immediately. Naira withdrawals to Nigerian banks are processed quickly, often within minutes. International payouts may take 1-3 business days.
Buyers deposit funds into escrow first. You only deliver when funds are secured. Once the buyer confirms delivery, the money is released to your wallet.
If a customer changes their mind after delivery, you can file a dispute. You’ll provide evidence (photos, delivery receipts), and Pandascrow will mediate fairly.
Absolutely. Whether you sell furniture, electronics, or fashion, Pandascrow protects your delivery investments and ensures payment before you ship.
Yes. Unlike PoD, Pandascrow secures payment before delivery, reducing fraud and eliminating losses from unserious buyers.
Yes. Pandascrow supports both local and cross-border transactions depending on the supported currencies and payment rails available for your account.
Yes. Buyers can fund escrow using supported payment methods, including bank transfers and card payments where available.
Yes. Many businesses use Pandascrow for contractor payments, supplier agreements, and international orders. Funds are only released after contract terms are met.
Transaction limits are determined based on your account verification level. Fully verified business accounts have significantly higher or no limits compared to basic individual accounts. You can view your specific limits in your dashboard.
Team accounts, multiple user roles, and approval workflows are in development and will be available soon.
Yes. Use escrow to hold supplier payments until goods are delivered. This is ideal for import/export businesses that want security on both sides of the transaction.
Recurring escrow flows are not yet supported (coming soon), but our milestone feature can be used for long-term engagements with periodic releases.
Customer funds are safeguarded through Pandascrow's licensed financial institution partners. NGN escrow funds are held through 9PSB, while foreign currency settlements are supported through our respective banking and payment partners.
Pandascrow Technologies Ltd does not hold a CBN licence in its own name. We provide escrow infrastructure through licensed financial institution partners.
Yes. Pandascrow is designed for marketplaces, platforms, SaaS products, and businesses that need secure payments, milestone releases, commissions, and dispute resolution.
Yes. Our API allows platforms to automatically deduct their commission before payouts are made using partner escrow fees.
Yes. Customers can fund the full transaction once while payouts are released incrementally as milestones are completed.
Yes. Pandascrow supports two-party and three-party escrow transactions, making it suitable for marketplaces, brokers, and agency models.
Yes. Depending on the dispute outcome, funds may be released partially to one or both parties.
Yes. Our Escrow-as-a-Service API lets you embed escrow functionality directly into your app, platform, or B2B workflow.
Create new escrow transactions; Trigger payments and payouts; Manage wallet balances; Set custom webhook events; Automate milestone-based workflows. Learn more
Log in to your dashboard → Go to Developers → Copy your test or live API key. Webhook endpoints and docs are available.
Visit our official documentation site: https://pandascrow.readme.io/. You’ll find full API guides, sample code, and testing environments.
Yes. You can create a free account and immediately access our sandbox environment to build and test your integration.
Yes. Fund a transaction once and release funds in stages as milestones are completed.
Yes. Funds can be released partially while the remaining balance continues to stay protected in escrow.
Yes. Escrow transactions can automatically release after the configured inspection period if no dispute is raised.
Yes. We provide webhook events for transaction updates, escrow status changes, payouts, refunds, disputes, and more.
While we currently offer comprehensive REST API documentation, we are working on developing official SDKs for popular languages like Python, Node.js, and PHP to make integration even smoother. In the meantime, our documentation provides example requests that are easy to adapt.
Most businesses can move to production after completing merchant onboarding, passing our integration review (UAT), and meeting compliance requirements.
Yes. During escrow creation you can specify whether disputes are handled by Pandascrow or by your own arbitration workflow.
Either party can open a dispute. Our dispute team will request evidence from both sides, review the case, and make a fair resolution within 2–5 business days.
Most cases are resolved in 2 to 5 business days, depending on complexity and how quickly both parties respond.
Yes. If you have new or stronger evidence, you can file an appeal, and your case will be reviewed again. Only valid within 48 hours after the case has been closed.
No. All disputes are handled free of charge for verified users.
Depending on your escrow configuration, disputes can be resolved by Pandascrow or by your own platform through an arbitration workflow.
Evidence may include contracts, chat history, invoices, delivery confirmation, milestone submissions, screenshots, or any other supporting documentation relevant to the transaction.
The Pandascrow Store is a trusted marketplace where verified freelancers and merchants showcase their services or products, all backed by secure escrow payments. Learn more
Log in to your dashboard → Go to PandaStore → Create Store → Add Products. Listings are reviewed based on quality, delivery reliability, and user history. And only available to Merchant users.
Both digital (like designs, code, content) and physical goods (like furniture, gadgets) are welcome, as long as delivery can be verified.
No additional listing fees. Standard escrow transaction fees apply.
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